2.1 Option
The information regarding a granted option for a tentative booking is binding on both parties, i.e. the Operator and the prospective client. Assuming the option is not confirmed by a formal reservation and/or payment for such booking by clients within the deadline expressly communicated to the prospective clients, the Operator may dispose of the provisionally booked rooms.
2.2 Reservation conditions
2.2.1 Individual clients
Unlike an option, once a booking has been made by a client and confirmed in writing by the Operator, it is deemed final and binding on the client and cannot be revoked, unless otherwise expressly provided for or agreed upon in written form by the Operator. Reservations must be guaranteed using a credit card number or a bank transfer and become legally binding on the Operator only upon receipt of cleared funds.
If the client wishes to make any changes after confirmation by the Operator, such changes must be agreed in writing by the parties.
2.2.2 Groups
The client, in the case of the agency or company handling the booking (“Agent”), is responsible for informing the Operator of the firm and the final number of travellers in the group as early as possible, but no later than 10 days before the group’s arrival. Unless otherwise expressly accepted in written form by the Operator, the Agent shall be considered the client and liable towards the Operator as to the client’s obligations contemplated in these Ts&Cs (including as to payment, potential damage resulting from the travellers’ stay, etc.).
2.3 Minimum number of days
The Operator reserves the right to require a minimum number of days from its clients, depending upon the period of the year (such as for instance, Christmas or New Year’s Eve).
3 Stay
3.1 Times of arrival and departure
Check-in and check-out times will be communicated by each property upon confirmation of the booking. Early and late checkout may result in additional costs.
3.2 Services and amenities
Services and prices are in each case included in the rental agreement or in the online booking tool.
3.3 Parking
Outdoor and/or indoor parking is available to our clients free of charge. Please note that the Operator cannot be held responsible for any damage caused to vehicles in the parking area or in the garage.
3.4 Pets
Pets are welcome at Ultima Collection with an extra charge. However, they are not permitted in the restaurants and spa areas. The Operator reserves the right to invoice the client for any damage the pet may cause. The Operator reserves the right to refuse a pet at its entire discretion.
3.5 Ultima Collection Spa and spa services
Ultima Collection is not responsible for any health issue that may arise from a spa treatment. Clients are responsible for informing the spa team of any health-related issue that may impact any aspect of a spa treatment and/or may have an adverse effect on them.
Prior booking is required for all spa treatments and availability cannot be guaranteed.
3.6 Dress code
We kindly ask you to dress appropriately in the common areas of our resorts and hotels. The Operator reserves the right to deny access to guests not following our dress code.
3.7 Smoking limitation
The smoking limitations are described for each property and the Operator reserves the right to charge a cleaning fee should our policies be breached.
4 Rates and methods of payment
The contract price is the price established at the time of booking. Our prices are in Swiss Francs (CHF) or in Euros (EUR) (including value-added tax, VAT).
4.1 Payment and conditions
We accept the following methods of payment: cash, American Express, Mastercard, Visa. Cheques are not accepted. Our bank details may be found on each offer/invoice. All bank fees and currency exchange fees are the client’s responsibility. The full amount is due at the latest at the time of the client’s departure and may be paid by credit/debit card or in cash.
4.2 Security deposit
A deposit amount must be prepaid for any potential damage and will be refunded by bank transfer or card upon normal verification after check-out or within five business days absent any such damage.
4.3 Definitions of payment terms
Deposit = Deposit for damages, refunded upon departure or used for extras if needed.
APA = Advance payment for incidentals (like food, spa services, etc.), rest refunded upon departure.
Down payment = Advance payment towards accommodation.
APA: An amount of EUR/CHF 250 per adult per day and EUR/CHF 150 per child below 12 years old will be added for incidentals. Any (or all) remaining amount at the end of the stay will be immediately refunded to the client by bank transfer or card upon check-out.
5 Cancellation conditions
5.1 Payment terms
The standard cancellation conditions are outlined on each contract. Per default and if not mentioned, there are no refunds once the deposit payment is paid and/or the full pre-payment is done, whichever comes first.
5.2 Cancellation for outsourced services
The Operator will re-invoice any cancellation fee of outsourced services.
5.3 Cancellation clause
The booking agreement may be cancelled as of right by the Operator, without giving rise to the payment of damages to the client, in case of Force Majeure or if the hotel becomes inoperable in accordance with commonly accepted hotel industry standards, due to a cause not attributable to the Operator, in particular in cases of late opening or non-opening (natural disasters, road closures, etc.), as well as in the case of non-payment by the client. The payment made by the client shall then be fully refunded within 10 business days as of such cancellation from Ultima. Kindly be aware that credit card refunds may require extra time to appear on your account, which are not under our control.
6 Responsibilities
6.1 The Operator’s responsibility
The Operator refuses to accept any liability for theft or damage to property brought in by clients, event participants or third parties. Insurance of exhibits and other items brought in by clients, event participants or third parties is the item’s owner’s responsibility.
The Operator is liable only for direct damages suffered as a consequence of deliberate or grossly negligent contractual or non-contractual conduct. Any further liability (particularly for minor or medium negligence or for indirect damage such as, in particular, loss of profit) shall be ruled out.
6.2 Responsibility for outsourced services
The Operator refuses to accept any liability for any activity, excursion and (without limitation) transportation that are outsourced. The Operator will organise any request from the client, as long as they are legal and ethical. The hotel operation will do its utmost to fulfil its clients’ requests, subject to limitations preventing fulfilment.
The present limitation of responsibility covers, but is not limited to, in-house services, in particular the Ultima Collection Clinic, Ultima Collection Spa, Ultima Collection Ski School and any other Ultima Collection branded outsourced services.
6.3 The client’s responsibility
The client is solely responsible for any and all destruction, damage or harm caused by either the client or a person under the client’s responsibility, and must consequently make full repayment of any repair and replacement costs. The client is obliged to keep peace and order, and the Operator will not tolerate any verbal or physical abuse towards its staff and partners. Note that Events and private parties must only be done within the limit of the noise regulations set by the local authorities and it is the client’s full responsibility to be aware of these. We will not tolerate any disturbance to our neighbours. Clients shall indemnify the Operator in full against all claims under civil or public law that are made against the Operator by authorities or third parties (including event participants, guests or the client’s employees and contractors) as a result of their event, or else pay for any corresponding losses in their entirety. The client is also responsible for having all insurances in cases of illness and accident during their stay. As a last resort, the Operator reserves the right to expel a client without refund, and/or to report it to the authorities.
7 Data protection
Rights to privacy are important to us. Ultima Collection shall use your information to provide you with the required services. The personal data provided to us by you shall be used solely for our purposes and shall not be sold, leased, exchanged or made
