Book with confidence
Flexible booking and cancellation policy
Following the current travel restrictions due to COVID-19, Ultima Collection is offering a new flexible booking and cancellation policy, to enable guests to plan their stay with confidence.
This special offer is valid for all bookings placed from 1st August until 30th November 2020. These conditions are only valid for fully cancelled stays, not applicable to shortened stays.
Full pre-payment is required upon reservation and in case of cancellation due to Covid, we offer guests a credit refund to be used within 1 year of their original stay.
All villas, residences and chalets:
Valid for Ultima Courchevel, Ultima Crans-Montana, Ultima Corfu, Ultima Megève and Ultima Grand Villa in Geneva.
Reservation and down payment:
To secure a booking, a down payment of 50% is required.
We allow guests to “hold” a reservation without making a payment and will advise the guest whenever we have another request that will be confirmed.
The remaining amount is due 30 days prior to arrival, including the APA and the security deposit.
Refunds in case of official inability to travel (based on www.covidchecker.com/en):
The entire amount is fully refundable if the guest :
- Cannot leave her/his residence country
- Cannot enter the Ultima destination country
- Must follow strict home quarantine upon arrival in Ultima’s destination country
- Cannot stay in our property due to local restrictions (force majeure closure, complete lockdown making it forbidden to leave the property, curfew is not considered a lockdown)
*APA refers to an advance payment for incidentals, a payment made for the cost of food and spa treatments while staying at our properties.