Coronavirus (COVID-19) Statement
As a leading luxury hospitality group, our top priority is the safety of our guests as well as our staff across our properties. We continue to closely observe the COVID-19 pandemic and its changing implications by monitoring the evolving needs and taking the necessary courses of action to protect and secure our premises, and most importantly, our people.
Our team is closely following developments regarding the coronavirus (COVID-19) at a national level, as well as internationally, following the guidance set out by the World Health Organisation (WHO). The health and safety of our staff and guests, as well comfort of our guests is paramount and as such, we have implemented strict measures across our properties to ensure health and safety measures are implemented to protect all parties.
Permanent disinfection of all surfaces, materials, and working tools is carried out with enhanced cleaning techniques and products prior to check-in, during stay and post-check-out. Team members wear a mask and new gloves when disinfecting different areas of the properties. Sanitising products are readily available at each property for guests to use. Ultima Collection staff continue to implement enhanced cleaning and hygiene procedures that distinguish our exceptionally high standards for cleanliness, providing testing facilities, maintaining the recommended distance when in contact with guests as well as taking into account personal safety guidance issued by authorities.
With access to leading private clinics and medical professionals, Ultima Collection provides a holistic experience for all guests across our properties, meeting the most advanced health and wellness needs of our guests. Introducing same day COVID-19 tests across our properties, we will monitor the health and safety of guests daily. Our residences can be made available with or without service staff to meet the guest preferences while ensuring limited disruption to their privacy.
Ultima Collection has also launched a Book with Confidence flexible booking and cancellation policy for guests who wish to plan ahead and book with total peace of mind, protecting them against cancellations due to COVID 19.